Karelux Privacy Policy

Last updated: August 16, 2026

Karelux operates the website https://www.karelux.com/. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you use our website, we may collect the following information:

1. Contact information, including your name, email address, telephone number, billing address, and shipping address.

2. Order information, including the products you purchase, order history, payment status, shipping information, returns, and refunds.

3. Account information, including your username and password if you create a customer account.

4. Customer service information, including messages, questions, reviews, requests, and other communications you send to us.

5. Device and website information, including your IP address, browser type, device type, operating system, pages viewed, links selected, and activity on our website.

6. Marketing information, including your communication preferences and your interactions with our emails or advertisements.

7. Payment information. Payments are processed by Shopify and approved payment service providers. Karelux does not directly store your complete credit card number.

How We Collect Information

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to communications, or submit information through our website.

We may also collect information automatically through cookies and similar technologies when you browse our website.

Information may also be received from Shopify, payment processors, shipping carriers, fraud prevention providers, analytics providers, advertising partners, and other companies that help operate our business.

How We Use Personal Information

We may use personal information to:

1. Process payments and complete orders.

2. Prepare, ship, track, and deliver purchases.

3. Send order confirmations, shipping updates, and customer service messages.

4. Process returns, exchanges, and refunds.

5. Respond to questions and provide customer support.

6. Maintain customer accounts.

7. Detect and prevent fraud, abuse, security incidents, and illegal activity.

8. Improve our website, products, advertising, and customer experience.

9. Send marketing communications when permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe option in the message.

10. Comply with legal obligations and enforce our policies and agreements.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember your preferences, understand website activity, prevent fraud, and support advertising.

You can control certain cookies through your browser settings and any privacy preference tools displayed on our website. Blocking some cookies may prevent certain website features from working properly.

How We Disclose Personal Information

We may disclose personal information to companies that help us operate our store and provide services to customers. These companies may include:

1. Shopify, which hosts and operates our ecommerce website.

2. Payment processors that securely process transactions.

3. Shipping carriers and fulfillment providers that deliver orders.

4. Technology, hosting, security, analytics, customer support, and marketing providers.

5. Professional advisers, such as accountants, insurers, and legal advisers.

6. Government agencies, courts, or law enforcement when disclosure is required by law or necessary to protect our rights, customers, or business.

7. A buyer, successor, or other organization involved in a business sale, merger, financing, or transfer.

These providers may only use information as permitted by their agreements with us and applicable law.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide the platform, checkout, payment, security, and related services used by our store.

You can learn more about how Shopify handles personal information by visiting:

https://privacy.shopify.com/en

Advertising and Privacy Choices

We may use advertising and analytics services to understand website activity and show advertisements that may be relevant to customers.

Under certain United States state privacy laws, some advertising activities may be considered the sale or sharing of personal information or the use of information for targeted advertising.

Depending on where you live, you may have the right to opt out of these activities. You may submit an opt out request by emailing support@karelux.com with the subject “Privacy Request.” You may also use any privacy choices or data sharing opt out page displayed on our website.

We do not knowingly use sensitive personal information to infer characteristics about customers.

Your Privacy Rights

Depending on where you live, you may have the right to:

1. Request access to the personal information we maintain about you.

2. Request correction of inaccurate personal information.

3. Request deletion of personal information.

4. Request a copy of certain personal information.

5. Opt out of the sale or sharing of personal information or targeted advertising.

6. Withdraw consent where our processing is based on consent.

7. Appeal a decision we make concerning a privacy request, where applicable.

To submit a request, email support@karelux.com with the subject “Privacy Request.” Please describe the right you want to exercise and provide enough information for us to identify your records.

We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law. We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain personal information only for as long as reasonably necessary to complete orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and comply with legal, tax, and accounting obligations.

The retention period depends on the type of information and the reason it was collected.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use caution when sending personal information online and protect your account information.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can review and delete the information where required.

International Processing

Shopify and other service providers may process information in locations outside your state or country. Privacy laws in those locations may differ from the laws where you live.

When required, appropriate legal protections will be used for international transfers of personal information.

Third Party Websites

Our website may contain links to websites operated by other companies. We are not responsible for the privacy, security, or content of those websites.

Please review the privacy policy of any other website you visit.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, services, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions, complaints, or privacy requests, contact us using the information below.

Karelux
5119 Beach Channel Drive, Apt. 1106
Far Rockaway, NY 11691
United States

Email: support@karelux.com

Phone: (347) 280 5123

Website: https://www.karelux.com/