Shipping policy

Karelux Shipping Policy

Thank you for shopping with Karelux. Please review this shipping policy before placing your order.

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

You will receive an order confirmation email after placing your order. Once your order ships, you will receive another email with tracking information.

Shipping Time

Karelux offers standard shipping within the United States. After processing, delivery typically takes 3 to 7 business days.

Total estimated delivery time is 4 to 10 business days, including processing and transit time.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier delays, or other circumstances outside our control.

Shipping Costs

Free standard shipping within the United States.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at support@karelux.com or call (347) 280 5123.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Karelux is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking Your Order

Tracking information may take up to 48 hours to update after your order ships. If tracking has not updated after several business days, contact us.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot find it, check with household members, neighbors, and the shipping carrier first.

Karelux is not responsible for packages lost or stolen after the carrier marks them as delivered. However, contact us and we will try to help you communicate with the carrier.

If your order arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photos of the damaged product and packaging.

Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for the cost of shipping it again.

Contact Us

If you have questions about shipping or your order, contact us.

Karelux
5119 Beach Channel Drive, Apt. 1106
Far Rockaway, NY 11691
United States

Email: support@karelux.com
Phone: (347) 280 5123
Website: https://www.karelux.com/