Karelux Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with Karelux. Please review our shipping policy before placing your order.

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

You will receive a confirmation email after placing your order. Once your order ships, you will receive another email containing your tracking information.

Shipping Time

Standard shipping within the United States usually takes 3 to 7 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier problems, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout. Karelux may offer free shipping during certain promotions or when an order meets the required purchase amount.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately at karelux2015@gmail.com or call us at (347) 280-5123.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Karelux is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking Your Order

Tracking information may take up to 48 hours to update after your order ships. If your tracking information has not updated after several business days, please contact us.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot find it, please check with household members, neighbors, and the shipping carrier first.

Karelux is not responsible for packages that are lost or stolen after the shipping carrier marks them as delivered. However, please contact us, and we will try to help you communicate with the carrier.

If your order arrives damaged, contact us within 48 hours of delivery. Please include your order number and clear photos of the damaged product and packaging.

Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for the cost of shipping it again.

International Shipping

Karelux currently ships within the United States. If international shipping becomes available, any customs duties, import taxes, or additional fees will be the customer’s responsibility.

Contact Us

If you have questions about shipping or your order, please contact us.

Karelux
5119 Beach Channel Drive, Apt. 1106
Far Rockaway, NY 11691
United States

Email: karelux2015@gmail.com
Phone: (347) 280-5123
Website: https://www.karelux.com/